FAQ, Payments and Delivery

Oh hello, mermaid!

On this page, you find the answers to many of your questions. If yours is missing, you are always welcome to drop us an email at customerservice@mermaid-stories.com.

ORDERS & DELIVERY

To which countries do you deliver?

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and United States.

If you are based in another country, please send us an email and we'll see what we can do.

What is the delivery cost?

Oh happy day - we offer free shipping to everyone in the countries mentioned above!

Taxes & Duties for non-EU orders

If you order to a country outside of the European Union, your delivery is made on a DDU basis ("Delivery Duty Unpaid"). As the recipient, you will be liable for import duties or local taxes that may be added. If you're in doubt, you can ask your local customs office about details.

How do you deliver and how long does it take?

We want you to receive your new treasures as quickly as possible. Therefore, we work with different carriers, depending on where you live. They fly over seas, they swim the oceans for you. In particular, we work with PostNord, GLS or FedEx. For most countries, the shipping time is only 2-5 working days (within the EU) or 3-8 days (USA) after you have received the message that your package is on its way. Just ask us if in doubt or if you have to meet a specific date.

Can I track my order?

From our home town Copenhagen, you can follow your package as soon as it has left our warehouse. You will then automatically receive a track-and-trace-code (called T&T) that is your magic code to following your watch. If you are missing yours, check your spam filter, too. 
 

PAYMENT

What payment methods do you offer?

In our online store, you can pay with Paypal, bank transfer or credit card. We accept MasterCard, Visa or Amex. All transactions are secure and encrypted. 

SHOPS

Can I buy the Mermaid Stories watches in a physical store?

Yes, you can! Have a look of our list of retailers where you can personally have a look at the Mermaid Stories watches. 

To be in the know about our occasional pop-up stores or design fairs, sign up for the mermaid news (scroll down the page to the newsletter field) and be always updated. Or follow us on Instagram and Facebook.