Shipping

Oh hello, mermaid!

On this page, you find the answers to many of your questions regaring our shipping. If yours is missing, you are always welcome to drop us an email at customerservice@mermaid-stories.com.

— Please note that the total delivery time is usually between 2 and 6 weeks. You can find more detailed information about our delivery times below.

To which countries do you deliver?

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and United States.

If you are based in another country, please send us an email and we'll see what we can do.

What is the delivery cost?

Oh happy day - we offer free shipping to everyone in the countries mentioned above!

Taxes & Duties for non-EU orders

If you order to a country outside of the European Union, your delivery is made on a DDU basis ("Delivery Duty Unpaid"). As the recipient, you will be liable for import duties or local taxes that may be added. If you're in doubt, you can ask your local customs office about details.

How do you deliver and how long does it take?

Your order will take 2 to 6 weeks to arrive. Just ask us if in doubt or if you have to meet a specific date.

Can I track my order?

Yes, of course! You will automatically receive a track-and-trace-code (called T&T) that is your magic code to following your order. If you are missing yours, check your spam filter, too.